Bookings, Cancellations & Refunds

 

At Top to Toe Style, each styling service is individually tailored to the client's needs. Personal preparation, research and planning is carried out in advance of your appointment, and appointment times are reserved specifically for you.

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Booking & Payment

Once we have agreed the details of your styling service and appointment date, an invoice will be issued for payment. Your appointment is confirmed and secured once payment has been received. Payment is required in advance of the appointment to allow time for any preparation, research and planning required for your personalised styling service.

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Cancellations

If you need to cancel your appointment, I kindly ask for at least 48 hours' notice.

Where at least 48 hours' notice is provided, your appointment may be cancelled or rescheduled without charge.

For cancellations made with less than 48 hours' notice, 50% of the session fee may be retained to reflect the preparation undertaken and the appointment time that has been reserved specifically for you.

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Rescheduling

I understand that unforeseen circumstances can arise and, where possible, I will always do my best to accommodate requests to change an appointment.

Appointments rescheduled with at least 48 hours' notice can be moved to another mutually convenient date, subject to availability, at no additional charge.

Where less than 48 hours' notice is given, a 50% late cancellation or rescheduling charge may apply. However, I will always take genuine illness, emergencies and unforeseen circumstances into consideration.

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Refunds

Where an appointment is cancelled with at least 48 hours' notice and the client does not wish to reschedule, any payment made will be refunded, subject to any preparation or services already provided where applicable.

Where a cancellation is made with less than 48 hours' notice, the cancellation terms outlined above will apply.

If Top to Toe Style needs to cancel or postpone an appointment due to unforeseen circumstances, every effort will be made to arrange an alternative date. If an alternative appointment cannot be agreed, a full refund will be provided.

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Business Hours & Communications

Top to Toe Style is not always available to respond to emails, text messages or other enquiries outside normal business hours. Clients are welcome to contact Top to Toe Style at any time; however, messages received outside business hours, including Sundays and public holidays, may be responded to on the next business day.

The date and time that a cancellation or rescheduling request is received will be used when determining the applicable cancellation or rescheduling notice period.

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Follow-Up Support

Where follow-up support is included as part of a personalised styling package, this relates to brief queries connected with recommendations made during the styling sessions, such as the availability of an item, a suitable alternative, a simple styling question or an alteration query.

 

Thank you for your understanding and for respecting the time, preparation and personalised work involved in providing each Top to Toe Style service.

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